| i. |
Speed of service is
on ‘best effort’ basis. |
| ii. |
Service is subject to
availability and technical testing. |
| iii. |
The 1st bill received
will include an installation fee of
RM88, a one time service activation fee
of RM75, a one-month subscription fee
(from date of service activation) and an
advance charge of the 2nd
month subscription fee. |
| iv. |
Minimum subscription period is 12
months. If a customer terminates service
before the end of the subscription
period, then they are required to settle
the subscription fees for the remaining
months and return the modem. |
| v. |
Termination of service due to
relocation of premise will be considered
as pre-mature termination and will be
charge as per item iv. |
| vi. |
Customer must pay the tmnet
streamyx bill before the due date to
avoid the suspension of service. During
this period, TM Net will continue to
charge the customer for the monthly
subscription fee (for more info, please
click
here). |
| vii. |
tmnet streamyx basic package is
applicable to personal applicant only. |
| viii. |
7 days auto account activation is
applicable to tmnet streamyx without
modem & tmnet streamyx in-A-box package. |
| ix. |
All tmnet streamyx customers will
enjoy TM Net’s broadband entertainment
channel accessible via BlueHyppo.com. |
| x. |
For customers who subscribe to
tmnet streamyx Basic without modem
package, the modem can be purchased at
TMpoint (formerly known as Kedai
Telekom) or contacting our
service contractor. |
| xi. |
Modems will be provided for tmnet
streamyx Enterprise and Corporate
package. |
